• Terms
• Privacy
• English
  • Deutsch
  • Español

Booking App

Privacy Policy

Introduction

We are very pleased about your interest in our web application MyOrient. The protection of your personal data is particularly important to us. This privacy policy informs you about how we process personal data in connection with the use of the web app and what rights you have regarding your data.

Responsible Party

The responsible party for data processing is:

ODS ORIENT Schifffahrts- & Speditionsgesellschaft mbH
Mönkedamm 15
20457 Hamburg
Germany

Email: info@ods-orient.com
Phone: +49 40 24 82 14-0

Data Collected and Purposes of Processing

When using the web app, we collect the following data:

• Registration data: Name, email address, password (stored encrypted)
• Booking data: Booking details such as departure and destination ports, cargo information, and contact details
• Usage data: IP address, login timestamp, functions used within the web app
• Support requests: Information you provide when contacting us

Purposes of processing:

• Provision and ensuring the functionality of the web app
• Execution and processing of bookings
• Communication and customer service
• Improvement of user experience and error analysis
• Compliance with legal requirements

Legal Bases

The processing of your data is based on the following legal bases:

• Art. 6 para. 1 lit. b GDPR (contract performance): Processing in the context of booking processing
• Art. 6 para. 1 lit. a GDPR (consent): When using optional functions, such as newsletter registration
• Art. 6 para. 1 lit. f GDPR (legitimate interest): To ensure IT security and improve the web app

Cookies and Tracking

Our web app uses cookies and similar technologies to provide certain functions and analyze usage behavior:

• Necessary cookies: These cookies are necessary to ensure the basic functions of the web app.
• Analytical cookies: To improve the app, we use tools such as Google Analytics (server-side tracking), Google Tag Manager, and Meta Ads. The IP address is anonymized.

Opt-out option: You can manage and change or withdraw your consent at any time via our cookie banner (e.g., by using Cookiebot).

Data Sharing with Third Parties

Your data will only be shared with third parties if this is necessary for contract fulfillment or if you have given your consent. Recipients may include:

• Hosting service providers of the web app
• Payment and billing service providers
• Third-party tools for analysis and customer communication (e.g., Google Analytics, Meta Ads, Google Tag Manager)

Data may also be transferred to countries outside the EU (e.g., USA) when using the above-mentioned services. However, we ensure an adequate level of data protection, for example, by using standard contractual clauses.

Storage Duration

Your data will only be stored for as long as necessary for the respective processing purpose or as required by legal retention periods. After these periods expire, the data will be deleted.

Rights of Data Subjects

You have the right to:

• Access: Information about the personal data we process
• Rectification: Correction of inaccurate or incomplete data
• Erasure: Deletion of your data, provided there are no legal obligations to retain it
• Restriction of processing: Under certain conditions
• Data portability: Receipt of the data provided in a machine-readable format
• Objection: To the processing of your data for reasons arising from your particular situation
• Withdrawal: Of your consent with effect for the future

To exercise these rights, please contact us using the contact details provided above.

Data Security

We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation. All data transfers within the web app are encrypted.

Changes to the Privacy Policy

We reserve the right to change this privacy policy to adapt it to changes in the legal situation or when expanding the web app functionalities. The current version can be found at any time in the web app.